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The resetting will help to re establish the “Enable On Demand” service with your Sky box.
After this press the “select” button on your Sky Tv remote and turn the setting to “OFF” using the left or right arrow keys.
Continue holding the buttons in for about 20 seconds, and when the ring of light on the front comes on, press the 'select' button on the front of the digibox (between the left and right buttons you were holding).
The Sky recording logo lights will spin backwards and, according to the Sky engineer, this will "clear the hard drive".
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On your Sky Tv remote, press the “services” button.On your Sky Tv remote, use the “left/right” arrow button to highlight the “Customize” option.After highlighting this option, press the “Select” button on your Sky Tv remote.To do this yourself, press 'services' on your Sky plus remote, then select option 4.Next press 0, 1, select - you should now see the engineer's menu. The box will now take a few minutes to reset itself.